Nairobi Office
Nairobi Office
TRAVEL & HOSPITALITY

Hire smarter with business intelligence.

Turn the thousands of interactions with customers into a revenue opportunity and provide better customer experiences with business intelligence for travel and hospitality. Travel and hospitality companies can analyze customers’ data history to offer better experiences and service offerings. Using travel analytics, agents can boost sales, manage rates and make more personalized interactions with their customers.

For travel companies, they will be able to answer questions such as:

How do we monitor daily airlines performance? – Monitor airline performance for an optimal customer travel experience.

How can we compare airline ticket prices?

For hospitality companies:-

See the full picture of bookings and targeted marketing efforts

Pricing and Revenue Management– Understand market and consumer trends and behaviors, customer demographics for destinations, demand and sentiment analysis. Find the best time and place to offer the most unique offers and discounts, determine the most relevant prices and destination offerings to increase customer loyalty while driving optimal revenue. Lower, raise or hold rates depending on the number of expected travelers, use predictive insights to increase bookings and leverage data to specific markets.

Marketing and Customer loyalty – Get insights on offers and promotions specifically designed to appeal to those preferences – with a high likelihood of acceptance. Reward of greater loyalty and retention of your most valuable guests. We can help you deliver experiences that engage guests and keep them coming back with hospitality and hotel analytics software designed to build dashboards that help you easily monitor key metrics such as average daily rates, revenue per room/booking, average rate index, occupancy levels and marketing impact based on demographics and other basis.

Frequently Asked Questions

Still open questions?

Data Analytics is about understanding your data and using that knowledge to drive actions. It reveals the trends and outliers within the data which might be otherwise difficult to note. It is a scientific way to convert raw data into information that helps guide difficult decisions.

Businesses are using analytics to make more informed decisions and to plan ahead. It helps businesses to uncover opportunities which are visible only through an analytical lens. Analytics helps companies to decipher trends, patterns and relationships within data to explain, predict and react to a market phenomenon.

Analytics is not for one time or special event, yet it is a continuous process. The businesses should not take their attention off analytics and plan to adopt it as a regular business function. The business has to make collecting, cleaning and analyzing data a routine and a support role to functions that do not have the capability to do so.

The resources and time required for an analytics project is dependent on a number of factors. The major factors being the scope and scale of the project, readiness and availability of required data, understanding of the analysis tools, skills and knowledge of the analytical team and most importantly, acceptance and approval from the management team to carry on the analytics project.

Data is the most important resource for any analytics project hence the business should make sure that it captures its business and customer data in a structured manner. This will ensure that company has all the relevant data in the most usable form and can help the project move along quickly.

SAFE & SECURE

You benefit from our experience in delivering effective solutions to the complex global supply chains of some of the world’s biggest corporations.

FAST DELIVERY

You benefit from every innovation, whether it involves a simple extension to our Air and Ocean Freight products, whether it means a development in warehousing.

24/7 Support

All of which explains why you’ll find the team of outstanding support at TransCargo ready to apply their passion for solutions in support of your business.